Returns
Returns Policy
Returns of Products/Refunds
You may return new and unused items sold by Irrigation Express within 30 days of delivery for a full refund. Items should be returned in their original product packaging, in new condition. You should expect to receive your refund within two weeks of giving your package to your courier. We will notify you of your refund via email once we've processed the returned item.
Courier Expenses
If the return is a result of our error we will pay the return shipping costs. If you make an ordering error or change your mind and wish to return items, you will be required to pay the return shipping expense. Additionally, if you return a significant portion or your entire order, and we initially covered the shipping costs, we may deduct those expenses from your refund.
Products NOT acceptable for return:
A. Goods that have been invoiced from more than 30 days.
B. Goods that are dirty or damaged which are unsuitable for resale.
Warranty
Products NOT acceptable for return:
Goods attract a warranty period which may vary from product to product. Warranty covers only defect as a result of manufacturing defect or faulty parts. We are not obliged to replace products if they can be repaired. In accordance with consumer laws, replacement product will only carry warranty for the duration of the warranty period of the original product purchased. Warranty does not cover any labour costs. Abuse or neglect of a product, or product being used outside of its intended use or application will void any warranty. We reserve the right to obtain any information in order to determine cause of failure. Failure of a product within the warranty period does not automatically constitute or guarantee warranty.
Please Note: We may ask for photos of the product for identification and inspection.
If you want to return products, we recommend taking photos as soon as possible, especially if the reason for returning the product is due to damage. For the photos, please take clear images of the product as a whole as well as details on the product (e.g. If damaged, a photo of damaged area. If incorrect size an image of the size if written on the product).
Goods are sold on a return to base basis. This means that it is the customer's responsibility to either ship the goods back to our address for inspection, or to take the goods to our nominated service
Please fill out the form below to return products - If you have questions for us please e-mail these to support@irrigationexpress.co.nz
Do not enter questions you require a reply to in the form below.
If possible, we kindly ask that you print out the form and include it in your return. This will speed up the process and help the returns team identify your order
